Privacy Policy

Last Updated: January 19th, 2025

At Brisk Retreats Limited (“we”, “us”, “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your information when you use our services. The examples provided throughout this policy are not exhaustive, and we may use your personal information for other legitimate purposes as required by law or as our services evolve.

 

Information We Collect

We may collect the following types of personal information directly with you, or in collaboration with your employer:

• Identification details (e.g., passport information, national ID numbers) for travel purposes.
• Contact information (e.g., names, addresses, email addresses, phone numbers).
• Medical information (e.g., current medication, allergies, intolerances, pre-existing medical conditions)
• Emergency contact information (e.g., names, addresses, email addresses, phone numbers, association).
• Financial information (e.g., payment details).
• Survey responses and testimonials (with prior consent before publication).

 

How We Use Your Information

We may use your personal data for the following purposes:

• Facilitating travel arrangements, including flights, accommodation, and additional activities.
• Providing our services effectively and ensuring your safety during travel.
• Conducting surveys for service improvement.
• Publishing reviews/testimonials with explicit prior consent.

 

Data Sharing

We only share personal information as necessary to provide our services, including with:

• Travel booking partners, airlines, hotels, and tour operators.
• Third-party service providers assisting with specific arrangements.

We do not sell your personal information to third-party marketing agencies.

Our website may contain third-party content, such as videos, images, or social media widgets, which may collect personal information about you. For example, embedded videos from platforms such as YouTube or social media plugins may use cookies or other tracking technologies. These third parties may collect data related to your use of their content or services, which is outside of our control. More can be found

 

Data Retention

We retain personal information for as long as necessary to:

• Fulfil our contractual obligations.
• Comply with legal requirements.
• Resolve disputes and enforce our agreements.

Typically, data is retained for a minimum of 5 years, unless a longer retention period is required by law or a separate arrangement is agreed with the customer. After this period, data will be securely deleted or anonymised.

 

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections or updates to your data via your nominated company contact.
• Request deletion of your data, subject to legal and contractual obligations.

To prevent unauthorised changes, data edits must be submitted by the company’s nominated contact. Changes with short notice may not be conducted immediately in the event they impact service delivery. If this is the case, this will be communicated with you.

 

Cookies and Tracking Technologies

Our website uses cookies to improve user experience and analyse website performance. Your cookie preference and the cookies used can be viewed by clicking the cookie control in the bottom left of your screen.

 

How to Contact Us

For any privacy-related questions or requests, please contact us in writing via post or email at:

Postal Address:
Brisk Retreats Limited
Marble Hall
80 Nightingale Road
Derby
Derbyshire
United Kingdom
DE24 8BF

Email: legal@briskretreats.com

Requests for accessing information can be made by the individual or by the nominated contact for the company who have purchased a retreat.

 

Updates to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email.